Shipping Costs

The shipment is taken care of by our partner APU KUNTUR GmbH

 

Costs of shipment and delivery times

Shipment to Germany and Austria

  1. order value below 39,99 EUR: 4,90 EUR
  2. order value exceeding 40 EUR: FREE shipment
  • Delivery within 1 to 3 days (working days).
  • Shipment to packing stations possible.
  • Express delivery to Germany by DHL possible.

Shipment to the EU

  1. order value below 100,00 EUR: 4,90 EUR
  2. order value exceeding 100,00 EUR: FREE shipment.
  • Delivery within approximately 2 to 10 working days.

Worldwide Shipment

  1. Always: 29,00 EUR
  • Delivery within approximately 3 to 20 working days.

Please note: No shipping to Switzerland and Principality of Liechtenstein!

Customs duties and taxes
Please note that for deliveries to NON EU STATES, duties and taxes could be due. We do not have any influence on import taxes, as these will be determined by each country individually.

Further information can be found on the following pages:
EU Commission: ec.europa.eu
German Zoll: zoll.de/EN

 

Express Shipment

Delivery of your articles within 24 hours by DHL Express.
  • Express delivery to Germany costs 18,90 EUR per parcel.
  • For express delivery, we imperatively need your telephone number.

Please note, that express delivery to other countries than Germany is not possible.

Ordered Delivered
  • Mo. - Fr. before 12:00 o'clock Delivery next day
  • Fr. - Su. after 12:00 o'clock Delivery on Tuesday
For a delivery on Sundays and public holidays, please contact our customer service.

Further information about DHL Express.

 

Track & Trace

As soon as your parcel leave our stock, our shipping partners will inform you by e-mail. In this e-mail, you will find a link that takes you right to the track and trace service.

Please note that the track & trace service is not available for some countries.

  • DHL shipment tracking
  • GLS parcel tracking
  • DHL Express track & trace
You can track your parcel using the tracking number.

 

GoGreen carbon-neutral shipment

We ship your goods with DHL GoGreen!
GoGreen makes an active contribution to environmental protection. Alternative vehicles and fuels are used. DHL GoGreen calculates the CO2-emissions, which insures during the transportation of our shipments, based on the guidelines of the Kyoto-Protocol. This emission can be neutralized by investing in environmental projects such as the reforestation of the rainforest.

We were able to compensate 609.07 kg of CO2 in 2013.

 

Shipment to a German packing station

Get your parcel delivered to a German packing station of Deutsche Post / DHL.

Please note: For payment on invoice, shipment to a packing station is not possible, as billing and delivery address need to be identical.

How can I get my goods shipped to a packing station?

No matter if you proceed as a registered customer or without registration, you  can enter the Pack station instead of the street in the delivery address and the post number instead of the additional address and click on "Continue".

The following example shows the approach.

alpaca clothes shipping

Now enter your delivery address and click on "Continue".

In the next step you can then enter your billing address.

billing address alpaca